Privacy Policy

Collection of Personal Information

We collect personal information to provide you with car removal services and to conduct business efficiently. This may include:

• Name
• Address
• Date of birth
• Driver’s licence and passport details
• Phone number and email address
• Bank account details
• Information from interactions with our website, such as your IP address.

Personal information is collected directly from you when you contact us through our website, email, phone, or in person. In some instances, we may collect information from third parties acting on your behalf (e.g., an authorised representative).

Use of Personal Information

The information we collect is used for several purposes, including but not limited to:

• Providing car removal services
• Facilitating payment and transactions
• Auditing and improving our services
• Communicating with you about your requests or queries
• Complying with legal and regulatory obligations
• Protecting against fraud and other malicious activities.

With your consent, we may also send you marketing materials related to our services. If you do not wish to receive these communications, you can opt out at any time.

Disclosure of Personal Information

We do not share your personal information with third parties unless necessary for the purpose it was collected, or where required by law. This may include:

• Sharing information with our employees to fulfil your request
• Disclosing information to legal or regulatory bodies when necessary
• Sharing with third-party service providers who help us operate our business (e.g., IT services)
• Protecting our rights, property, or safety, or that of our clients or others.

We will never sell your personal information to third parties.

Data Security

We take your privacy seriously and employ various security measures to protect your personal information from unauthorised access, misuse, or loss. These measures include encryption, firewalls, and secure storage practices. However, please note that no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

Our employees and contractors are required to respect the confidentiality of any personal information we hold. If there is any breach of security involving your data, we will notify you as soon as possible.

Cookies and Website Usage

Our website uses cookies to improve your experience by remembering your preferences and customising our web pages. Cookies do not identify you personally but may link back to information we hold about you.

You can choose to disable cookies through your web browser, though some features of our site may not function properly without them.

Access and Correction of Information

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or outdated. To make a request, please contact us using the details below. We will respond to your request within a reasonable time.

If we refuse your request for access, we will provide you with the reasons for our decision.

Third-Party Links

Our website may contain links to other websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to check this page regularly to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to access or update your personal information, please contact us at:

Phone Number: 0444 543 467

Address: 8 Maxwell St, Dandenong South

We are committed to resolving any issues promptly and ensuring your privacy is respected at all times.